Most orders are processed and shipped within 1 business day from the time of order placement.

1. Online

Ordering online through our website is the easiest and most convenient option. We accept Visa and Mastercard as payment options. Your credit card will not be charged until your order ships.

Our store uses 128-bit Secure Sockets Layer (SSL) technology, which protects your information as it is transmitted to us. SSL technology guarantees that your information is sent securely into our systems to be processed.

2. Phone

Our customer service team is available to place orders over the phone 24 hours a day, 7 days a week. So our team can best assist you, please have your credit card information available, along with a list of the products you wish to purchase. Phone orders can be place through the following numbers:

Toll-free (North America): 1-800-764-3472
International: 1-508-717-0676

Shipping and Handling Charges

Shipping and handling charges are calculated using the web form during the checkout process. Each time you change the shipping method the page will refresh, allowing you to see the corresponding changes in cost.

Shipping Times

Most orders are processed and shipped within 1 business day from the date of order placement. Should you have any questions about shipping times please call us at 1-800-764-3472 (1-508-717-0676 internationally)

USA:

UPS: 2-5 days (trackable)

Canada:

DHL Global Mail Priority: 4-8 days
DHL Global Mail Standard: 8-14 days
USPS Priority Mail: 6-10 days (trackable)

International:

Global Priority Service: 4-8 days

What currency are prices quoted in?

All orders are calculated in U.S. dollars (USD).

Customs duties and taxes

Customs duties

We do not calculate any customs charges or fees and you will be responsible for all customs fees and duties that may be assessed by your country's customs agency. For any inquires about customs charges or fees please contact your local customs agency. No customs duties are assessed in the United States.

Taxes

Within California, a 8.25% sales tax is charged on all orders. We do not charge tax to residents outside of California. You are responsible for any taxes that may be assessed by your country’s customs agency (if you live outside of the US).

Return Policy

Returned items must be unopened, unworn, and unwashed.

Damaged or mis-shipped items

We package all items securely and safely, but occasionally damage occurs during shipping. If you have received item(s) that were damaged or mis-shipped, we will replace them free of charge. Sorry, you are responsible for shipping charges to send the item back to us.

Unwanted items

If for whatever reason you are unsatisfied with your purchase, feel free to exchange the item for another item of equal value. You are responsible for shipping charges to send the item back to us.

How to return items

Return the item(s) to us within 30 days of order placement. Please include the original packing slip and a note stating the problem with your order, and outcome request. Contact us at 1-800-764-3472 in North America (1-508-717-0676 internationally) if you have questions about your return.

Please ship products to:

Attn: AMP Online Store Return
2419 Mercantile Drive, Unit C
Rancho Cordova, California, USA
95742

Canceling/changing your order

Please contact us immediately at 1-800-764-3472 in North America (1-508-717-0676 internationally) to request a cancellation or to make changes to an order. We will do our best to administer all order cancellations or changes, but since we strive to process and ship orders as fast as possible, we cannot guarantee order cancellations or change requests.

Is your site safe for credit card transactions?

Our store uses 128-bit Secure Sockets Layer (SSL) technology, which protects your information as it is transmitted to us. SSL technology guarantees that your information is sent securely into our systems to be processed. We do our very best to give you a safe, private shopping experience.

What happens if I haven't received my order?

Due to postal system delays, items occasionally take longer than expected to reach you.

If your item is overdue, your tracking number will let you check the status of your order. If you chose a shipping method without a tracking number, please call us at 1-800-764-3472 (1-508-717-0676 internationally) to check the status of your order.

Delivery of items

If you are not at home when delivery is made, the courier will not be able to leave your shipment. Depending on your shipping option, you will be left a notice and the courier will try to deliver the item(s) again the next day, and/or your delivery will be available for pickup at your local post office.

Pre-ordered and backordered Items

When a pre-ordered item is purchased or if an item is on backorder, the package will be shipped only when all the items become available. If you wish to receive in-stock items earlier, please get in touch with us at 1-800-764-3472 in North America (1-508-717-0676 internationally).

If any item(s) are out of stock, you will be notified via email of any delays.

How can I contact a customer service representative?

By email:

Send your email to service@ampmerch.com. We strive to answer all emails within 1 business day.

By phone:

1-800-764-3472 in North America (24 hours a day, 7 days a week). International callers please call 1-508-717-0676.